"Blank" on Metamask - Access the Extension

Support General
1

Hey Metamask Community !

I’m on Firefox and my Metamask is not loading anymore and stay ‘blank’ for a few days now, so I’m blocked. I’m not sure about seed phrase so I don’t want to uninstall.

So to still be able to regain access to my wallet funds, I want to extract the Vault Data that is stored by the browser in my computer, trying to open the MetaMask extension in a tab in Expand view.

But can’t access the extension, the page stay blank…

When I go to “console” and tape
chrome.storage.local.get(‘data’, result => {
var vault = result.data.KeyringController.vault
console.log(vault)
})

stay ‘undefined’

Anyone ever had the same problem ?

Best,
Louis

3

Welcome to the community @Louis!

Please try the solution found here.

4

Thanks for your quick answer !
Clearing the cache doesn’t solve the problem :confused:
And I can’t access the network…

6

So other users can benefit from your questions and input on this issue, would you please respond on the other post that I linked you to previously? Thank you!