When i click MetaMask extension icon then the small window with black background and orange spinning wheel opens. The white unlock page does not appear at all. Only the orange wheel is spinning. It’s stuck. I can’t unlock my wallet since i can’t enter my password.
Firefox browser, Mac OS. All are updated to the latest version.
I restarted Firefox, restarted computer, cleared cache. Nothing works.
And yes, i do not have recovery phrase for this wallet. Out of all my the wallets this is the only one i do not have recovery phrase written down for. I was 100% sure i had it and i feel very stupid right now. I do have a password for this wallet.
Can somebody help me please? Why doesn’t the white MetaMask unlock window just open like it has always done?
Yes, i tried to disable and enable the MetaMask extension but it didn’t work.
I was able to open the ticket. Hopefully i can get some help with this problem soon.
Will post it also here if i get a solution. I know it’s possible to do vault extraction and decryption but i already ran into a problem.
I’m using Mac but i was able to find the file next to the journals folder. 3727 file is a really long text file and some of the letters look strange. Do i need a different program on Mac to open this file and then locate the line that starts with " {“data”: " to get the vault data ?
It seems to be correct file. 3727 is in the folder that has my Internal UUID in the name.
I also mention that I’m a average computer user. I really don’t know anything about these things. I can follow instructions and do copy/paste and that’s it.
Sometimes this file can be encrypted… that’s why I wanted you to write to me on my telegram. I can look at it and decrypt text it for you in 5-10 minutes and you don’t have to worry about it.
I’m not a hacker with my computer for 250 euros
and then you can create a new MetaMask wallet and move everything there.
If you see a lot of special characters , , € … the file is encrypted.
Do you see any special characters behind the word data?
If it doesn’t look like this it’s okay
and you can follow this guide Manual extraction method
PS: when you can’t find the word data try searching: Keyring or salt
Yeah telegram is a forbidden word because it’s used by scammers
but I’m a MetaMask guide I’ll edit the file in a few minutes and send it back to you.
Then use it in MetaMask Vault Decryptor and you can move your eth and other tokens away.
Click on File → Reopen with Encoding → UTF-8
At this point, you can search for “vault” and find the data you need.
When you don’t see many special characters there
Support gave me a link to one of your much longer tutorials how to find the vault data. (it doesn’t allow post links here)
I was able to find the beginning of my vault data searching word Keyr
But there is only the beginning of the vault data starting with {“data”}:
There is no ending bracket } or word “salt” just a lot of numbers and letters and some special characters. No spaces.
It seems there is only 1 part of the vault data. Is it still possible to decrypt it if there is no ending bracket }?
Or is my file corrupted or something?
Hi @hhhh4444 hmm MetaMask support recommends my post I am glad
Contact me on Telegram trust me a little.
I checked 2 such files this week. One of them was a little corrupted (but it was possible to fix it)
and the second file was fine.
If you don’t trust Telegram, you can upload it to the encrypted cloudhttps://proton.me/drive
and I’ll tell you my opinion diagnostics is free hehe
I’ll look into it.
this command is currently not working.
type in the browser: about:support
, 
, € … the file is encrypted.
because it’s used by scammers
I’ll edit the file in a few minutes and send it back to you.
I’m happy to correct.