BNB not deposited even after 2 weeks

Support General
1

I deposited BNB from binance to metamask 2 weeks ago but it hasnt been deposited to my metamask wallet, what can i do now

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4

0x1e0b660e25ab6919b4a7df7084076b7256a0f35683151ca50fc4770e4b34a164
0x59f1e15107196ebb14ac6fbdb8f63154378d963c3e1de2f2ee46bbdcac2728e6
0xdf030acfce92c9eeae370a8a26e2496cbd78a68c5d9d286380aceaeedf3f94c1
0xf9606404824e9c12dcc7d6e1384f2feb375f1368d1e50b06a15e2b3adb7bdfec

Dear Sir,
these are the 4 transaction hash i got

5

Hey there @shakyamanee, welcome to the MetaMask community! :fox_face:

Please make sure you have your MetaMask wallet configured for BSC network. You can find out more info on how to do so on our Knowledge Base here:

6

I have already configured metamask to bsc network but still didnt receive the bnb to the wallet. I used chrome extension metamask. Is it a scam ?

7

Please make sure that you are accessing the correct account that the transactions were sent to.

If the issue still persists, try the steps written in this article on our Knowledge Base:

8

Dear MetaMask
when i copy address from the account details, it shows one address and when i paste it , it shows another address. why is it.when i paste it, i get the following address 0x283E5f93B2599D263469b9ED7347Ea4c02257833, not the one shown in the attached jpeg,

Capture.JPG
Capture.JPG1336×728 57.6 KB

9

Dear MetaMask,
I found out that every time I copy address from metamask wallet to binance to withdraw bnb, the address get changed, what can i do for that?
How can I get back my money? Please kindly reply. Have I lost all the money or can I recover it.

10

Sorry to hear this is happening :frowning:

Please submit a ticket to our support team here at:

https://metamask.zendesk.com/hc/en-us and click Start a Conversation

11

hey friend! how are u? i really need some help here
i have a problem with my metamask wallet! yesterday I tried to do an operation in metamask, swapping ETH in exchange for Pink Panther for Uniswap. The gas fee was too high, so I chose to lower the gas fee to $18. I made the transaction, and a few seconds later it showed me that it was cancelled. With that, the gas rate I had placed was withdrawn from my account. I made another attempt with the same gas rate and again it was canceled and the amount paid for gas was withdrawn. Approximately 10h after these transactions, a transaction appeared as complete in etherscan, but does not appear in metamask. The transaction shows that 98$ was transferred from my account with an $18 gas fee and that transaction has been completed!
This transaction does not appear in my metamask wallet, the ETH has been withdrawn from my account, and there is no other token available to me!
Can you help me solve this problem?

my public address: 0x211f3fd0EFC666b7f380674294e8f544b4006A46

first transaction (canceled):
0xe3aaa6d31b96c8a6a06b7f57955366873ace36fe9b4e0173019f8f8f82bd0b6c

second transaction (cancelled):
0x930f8e9894bfb8e4e934690abac1a6a07789b6947c2e0b320bb18177315d9626

third transaction (completed):
0xffd1eeLDaH7PFsK3geqmcHGbfp9DohUAW7B75119ae4fcacfaff6ad44108bc9d

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12

Hey @gasxss, it looks like your transactions were cancelled due to a gas error, likely because the gas limit was set too low.

Please refer to this article in our Knowledge Base for more information:

For transaction 0xffd1eeLDaH7PFsK3geqmcHGbfp9DohUAW7B75119ae4fcacfaff6ad44108bc9d, it looks like a transfer of ETH was made to 0x444520120861e79f2fba0c5ffbe64699640aba2f. If this was unintentional, it may be that your wallet is compromised.

If so, please follow these steps in our Knowledge Base:

13

I understand friend, as this transaction I neither accepted nor made, I’m afraid it was something like that. Is there any way for me to know if this account code that was sent to my ETH is a currency/token or something? and thanks for the help

14

Sorry to hear that :frowning:

Please follow the steps here immediately:

Judging from the transaction on Etherscan, it looks like it was sent to address
0x444520120861E79F2FBA0c5ffbe64699640AbA2f. You can search your transaction hash on Etherscan and more information is provided there.

15

Why this happen I please want to know just in case

16

Hey @Bolix37, there are a couple of ways a wallet can be compromised:

  • Your computer has been compromised with (malware/spyware) and you stored your private information on your computer.
  • You have visited a malicious phishing website that stole your information.
  • You gave your private key or Seed Phrase / Secret Recovery Phrase to someone or a site.
  • You gave a web3 site / smart contract unlimited access to your funds (check who you gave access to and revoke here: TAC)
  • You installed a fake MetaMask extension that stole your funds.

Please read this article on your Knowledge Base for more info:

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17

I think your computer is infected with a computer virus.

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19

Dear MetaMask Team,
I found that my laptop was infected with virus. So, when I sent BNB from Binance to Metamask, my address got automatically changed. I also sent BNB from FTX exchange to metamask and had the same problem of address changing. So, I request you to help me recover the Lost BNB if possible. I have attached an excel file with real address for your reference.
With Regards
Mani Shakya

(Attachment withdrawal_history(1).xlsx is missing)

1 Like
20

Dear MetaMask Team
PFA with FTX

With Regards,
Mani Shakya

(Attachment withdrawal_history.xlsx is missing)

1 Like
21

Hey @shakyamanee, have you submitted a ticket to the support team yet? If not, please do so here:

https://metamask.zendesk.com/hc/en-us and click Start a Conversation

For your privacy and security, please continue all communication with us from there. The support team will be with you as soon as they can.

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