Can't create accounts within my main wallet

Hoping somebody can help. I have a MetaMask wallet and 11 sub-accounts. I would like to create more accounts but I can’t seem to get it to work. I’m using Chrome with the MetaMask browser extension.

When in my main wallet, I click add account and it comes up with a suggested name, ‘wallet 11’, I accept or change the name and click okay, then I’m taken to the same wallet but the new one isn’t there?

Any ideas what’s going on?

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That is weird!

Can you make sure you are on the latest version of MM extension? 10.34.1? Please be sure you have your Secret Recovery Phrase written down somewhere safe. :slight_smile: If it helps, this article shows how to update:

If you are on latest, and having this issue please reach out to MetaMask support? Go to > choose start a conversation > the chatbot will ask you a few questions and try to help, and then you will get connected to support.


I’ve just checked and I’m actually using version - 10.34.3. IS this the latest?

1 Like

It is!

Help Desk should be able to dig in with you. Let us know if you have issues connecting.


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