On the Metamask Mobile app I have been logging in with biometrics/FaceID.
After updating iOS to 14.5 the Metamask - FaceID only leads to the login page. When I try to login with the Password it says the ‘Data corrupted because of storage limit message’ -
I don’t have the Seed Phrase and unsure if I set an actual password along with FaceID.
If I did I am sure i will remember it eventually but can’t test this due to the error.
What are my options to restore login with FaceID as before without the Seed Phrase on metamask mobile?
Hello, @Metaddv ! Welcome to the community! Ultimately, the only way to restore your account is with your 12 word seed phrase (secret recovery phrase). With this error, I would have suggested for you reinstall the app, however, it will ask you to add the secret recovery phrase. We can only urge you to save somewhere safe from now on.
Why is this an acceptable answer? Is there no one at MetaMask that can help us in need? The IOS app has locked hundreds of people out and locked millions of dollars on the blockchain. Who at MetaMask can help?
I have the same issue for a week now and no one replies from metamask support team. I have like 5bnb on my wallet. I tried the procedure of backing up my iphone on mac and encrypt the JSON file via imazing but it doesn’t work. It gives me a null response and unapproved messages. Which mean everything is corrupted and there is no possible way to retrieve my money. Till now im in search for an answer hoping that metamask will find a solution on this. I know my hint to seed phrase but no one is contacting me from metamask support
Hey @Burntrader, sorry to hear about the wait, the support team will be with you as soon as they can.
If you have your Secret Recovery Phrase you can try accessing the wallet on MetaMask extension or on a different mobile device.
Here is some more information on our Knowledge Base: