Hello! I never saw my secret recovery phrase because I think I might have skipped over it when I started my Metamask account. I only use Metamask on my IPhone and a few days ago I got the error that my Metamask encountered an error due to reaching a storage limit. I did not delete my wallet and I didn’t reset it. I have followed the steps for getting my vault data. Backed up my iPhone to my Mac. Used iMazing to read the persist-root file. When I get to the part where you need to copy and paste the “KeyringController” I just see the same thing that I copied. I copied the whole object from / to } and when I paste it into Texteditor or Sublime Text it just shows the same thing. No cipher at all. I have lost so much sleep over this and feeling horrible because of this. I was foolish to not lookup my secret recovery phrase. Please any help is greatly appreciated!! Thank you!
Hey @Roor, after you copy and paste the JSON object from the KeyringController, did you delete all the
/// and white spaces?
Here is more information on our Knowledge Base of what it should look like:
Hello @nakedwinnie i am trying to understand this iPhone storage limit problem.
But his file looks like this no word: cipher or salt…
Are these data deleted?
I also found some solution on github page but I don’t know if it works.
Is it from persist root file?
YES complicated problem I’m looking for a solution all day hehe
Not sure why it’s not showing
@Roor, you can also submit a ticket to our support team if you would like:
@nakedwinnie I don’t know this is a strange error.
Thank you for your fast response @Roor already sent a message to MetaMask support.
@nakedwinnie is there any way you can inform the team of my situation? I have one ticket was responded with an automatic reply that doesn’t address my problem and my other ticket hasn’t received a response in 4 days.
Sorry for the wait, the support team will be with you as soon as they can. Please keep in mind the number of tickets the support team receives on a daily basis, the average time for a response is about 7 days.
Thank you for your patience!
@nakedwinnie I already know where is problem
This error deleted the vault data.
Ah, I see, bad news but thank you for sharing!