Today I entered my MetaMask wallet (chrome extension) without any problem, a few hours later when I looked, the extension was not there and when I entered the extension manager, it appears damaged, the problem is that after restoring it my wallet It was no longer there, it asked me to create a new one or enter the seed phrase, the problem is that I cannot locate my seed phrase, and I would like to know if after the failure of the extension, there is a way that they can restore my account or move the funds to another wallet.

Hello @jo.hurtado, welcome to MetaMask community!

It would be best if you contact Support team at and click Start a Conversation


Once you click Start a conversation a live chat bot will appear on your screen. It will give you an automated response at first, but afterwards you should be able to contact the support team directly.


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