Hello! I have a little problem trying to access my account, I always use my fingerprint to unlock it, so eventually I forgot my password, now when I touch the fingerprint button in the password block, it doesn´t show me the option to put my finger. The secret phrase I had is invalid. And when I go to the support webpage the button to contact the MetaMask people doesn´t appear (I do not have any adblock installed). I hope I made myself clear, english is not my native language. Thank you!
Hi friend!
Have you tried to contact the support through another browser or device?
You can also try through the in-built mm browser.
Keep us updated. Thanks.
I tried in two different PC with different browsers, what do you mean with in.built mm browser?
Please take a look here: https://support.metamask.io/hc/en-us/articles/6356387482523-How-to-use-the-MetaMask-Mobile-Browser