Cris, they responded to me rather quickly but they came back with the same bologna each time. I was inputting the seed phrase incorrectly, I was spelling the words wrong, my password was wrong etc etc. They finally told me after a number of correspondence that they ran out of options and to try a wallet recovery company???
Such bull. I truly find it hard to believe that all of us who are affected the same way trying to recover our Meta wallet are idiots that we do not know our seed phrase and passwords. Complete Non-sense.
When I get a free moment I am going to find an outside source to help us with this.