Tokens Missing After Restore

Support Backup / Restore / Import
1

Hello. Restored my wallet from seed phrase (verified from 3 separate places of storage - all were identical - no mistakes) but BAX tokens have disappeared. Here’s what i’ve tried:

  1. Entered seed, then created 10 new Accounts - Account#2 being where the BAX tokens were originally kept.

  2. Added custom token BAX (using contract address) to all 10 accounts. Still no balances displayed.

  3. Used the Mnuemonic generator to generate private keys and pasted each into Etherscan. No BAX balances or transactions on any of the 10 accounts showed up. Therefore, no evidence of having been hacked.

  4. With BAX token added to all 10 accounts, used Etherscan to access “Token approvals” feature - then “Connect to Web3” to see balances - none were displayed.

  5. Have now run out of ideas. I have only ever had this one MetaMask wallet, so the seed phrase HAS to belong to it, and there’s no chance of the seed having been generated by another wallet provider.

  6. Please help! Thanks.

2

Same Problem For Me On Mobile

3

me too i need help too i got dropped out from my account and there sayed account storage full i took another phone added there meta mask logged in with sheed phrase and didnt get my accounts and also added 10 accounts and still nothing

4

When you check your address/account on etherscan.io, do your BAX tokens appear in your balance?

5

No, as i said above, no tokens or activity appeared at all - on any of those Mneumonic-generated accounts. It looks to me like the seed generated a brand-new set of accounts instead of re-generating the originals. I have thoroughly checked and re-checked the seed from three different sources and all were correct. Thanks for the response.

6

Please check out this Knowledge Base article regarding this issue and let me know if you have any further questions.

7

Thanks for the response, but if you read my original post, i have gone through every one of those procedures in that article.

8

Hi please help . I restore my account but now it generates different address . I tried to create plenty account hoping it will show up again but it didn’t . Now i lost all my asset amg the game that connected on it . Please help

Original ethereum address attached to account 1 is different after carrying out account recovery by seedphrase? Lost access to my original address and token balances now showing 0

The problem os it changes my main address . Now i cant find where all my asset are . Please help i already have so much connected games on it . Defipet, crypto blade . I dont what to lose all my asset there . Simply because my address was change . I didn’t even know what happen . I just backup my wallet for my phrase . Then when i comnect it again . Its gone . Its different . Please help me . I dont what to lose my asset .

This was suppose to be my add 0x30cd0A5b912fdbAa33Ff8f7874565d1A3188c304

But now its different . Thats why i can connect it to defipet and cryptobalde .

My seed phrase is correct . I know . I just retraced it here in my notebook . There’s no reason that its a different wallet . Please help metamask sir . I really need my asset . Please please

1 Like
9

Hi, same issue happened to me , any news regarding this?