Zero balance: missing token transfered from Kucoin to Metamask wallet

Fund successfully transfered from Kucoin not showing up in my Metamask wallet.
I thought this should be straightfarward since I used my Metamask wallet address.
I can’t just figure out why this is not just appearing in my wallet.
Any further steps required to see my fund in my wallet?
I opened a ticket since yesterday but no reply.

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