My token balance missing

My token balance missing on both mobile app and web extension.
How can I recover my token balance, my account email: removed for security reasons.

Are you able to see the tokens on a block explorer like etherscan?
If so, please add the tokens as custom tokens to Metamask by following the guide here https://metamask.zendesk.com/hc/en-us/articles/360015489031-How-to-view-see-your-tokens-custom-tokens-in-Metamask#:~:text=To%20see%20your%20tokens%2C%20click,find%20the%20Add%20Token%20button.

Issue here is my fund of token not related custom token. My fund showing zero on MetaMask app and pancakeswap as well. Many token i have missing fund from last 11 days

My issue same him in this topic: My wallet has been emptied - one more case